Refund Policy

At Her Vitality, we are on a mission to bring radically transparent, all-natural, evidence-backed menopause relief to make menopause how it should be: Menopausitively great.

We understand that customers may sometimes decide that a product isn't right for them after purchase. In such cases, please review our refund and cancellation policies below.

90-Day Money-Back Guarantee

We offer a 90-day money-back guarantee from the delivery date of your first order of each unique product or bundle. If you're not satisfied with your purchase, please contact our friendly customer support team within 90 days, and we will help you with the refund process.

Qualifications:

• Money-back refunds are limited to one per customer. Subsequent requests for the same product or bundle are not eligible for the money-back guarantee.

• We reserve the right to deny refunds for claims we determine to be fraudulent or made in bad faith.

Subscriptions

Our subscription service allows you to schedule regular monthly shipments of supplements to your home. We encourage customers to try our products via the one-time purchase option to see if it works for their individual body before signing up for recurring monthly shipments. You can cancel any shipments via the subscription portal at any time before the next charge date.

One-Time Purchases

For one-time purchases, you can cancel your order through self-service within 12 hours before it's fulfilled.

Returns

Returns are accepted within 90 days of the purchase date, and the item must be in its original condition. If you have not opened a bottle of a Her Vitality product, please submit a return claim, and we will provide you with a return label.

Refunds

Refunds will be issued to your original form of payment once we receive and process your return or cancellation request. It usually takes 3-5 business days for the refund to process fully; however, please allow up to 10 business days for the refund to appear on your bank statement.

Exceptions for Heavily Discounted Bundles

For item bundles where the discount exceeds 30% off the retail price, our money-back guarantee covers only the first two bottles of the bundle. The remaining bottles are still eligible for refund but must be returned to us unopened first. Please reach out to customer support for instructions on returning these items.

If you have any questions or need assistance with refunds or the return process, please don't hesitate to contact our customer support team. We're here to help and ensure your satisfaction.